Support
Let’s get you back to what matters.
Email support@buggme.com for help with Bugg Me. Please include your app version, iPhone model and iOS version, and the steps that led to the problem. Never send passwords, API keys, or information you do not want included in an email.
Where is my library stored?
Your Bugg library is stored locally on your device. There is currently no account or cloud recovery. Export a portable copy from Profile before replacing your device or removing the app.
Why is a thumbnail missing?
Some source sites block or expire preview images. Bugg Me verifies source-provided images before saving them and shows an intentional text-led card when a reliable image is unavailable. It does not invent a replacement image.
Why did a reminder not appear?
Reminders use local iOS notifications and can be affected by permission, Focus modes, notification settings, and system delivery policy. Check Bugg Me under iOS Settings → Notifications. Saving and opening Buggs remains available when notifications are off.
How do I export or delete my information?
Open Profile in Bugg Me. “Export library” creates a portable JSON copy through the iOS share sheet. “Clear local library” permanently removes saved Buggs, ratings, reminders, map signals, cached recommendations, and persisted thumbnails from the device.
Does Bugg Me monitor other apps?
The first MVP does not include Screen Time or Family Controls monitoring. That optional feature will only enter a future build after Apple capability approval, explicit user consent, and separate device testing.